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FAQ

FAQ

Excuse me, I have a question!  

You have a question or comment? No problem! You can either chat with us or email info@taliespi.com. 

Do you create custom orders? 

Yes! We love creating custom orders. Please email us at info@taliespi.com. Custom orders are final sale. 

Shipping methods

Each order is handmade with love and typically ship out within 3-5 business days. Custom orders ship within 1-3 weeks. You will be sent a confirmation email when your order has been processed and shipped. 

All orders are shipped via USPS or UPS. 

Return policy

We strive for our customers to be 100% happy with their purchases! We accept the return of unused or defective merchandise for store credit only within 14 days of purchase, provided that the merchandise is accompanied by original receipt and packaging. The buyer is responsible for return shipping costs. 

All returns of merchandise purchased on this website require prior authorization. If you used a discount code for the original order, the code cannot be applied to any exchanges. 

Please email natalia@taliespi.com to obtain a return authorization. Once you receive a return authorization, shipping instructions will be provided. Please note that we do not offer free returns or exchanges. The customer will cover postage if the item is not faulty or defective.

Exchange only within 14 days of purchase. Please allow 3-5 business days after the order has been delivered for your refund, store credit, or exchange to be processed. Additionally, we reserve the right to refuse any return that does not meet our criteria. 

All custom sizing and custom orders are FINAL SALE and will not have the option for refund or store credit.

Privacy & Security

Your privacy is important to us. We appreciate your business and are committed to protecting your personal information as we would our own. We do not distribute your personal information to third parties for any purpose. If you sign up for our mailing list, we will email you occasionally to let you know about Tali Espi events and promotions. You can opt-out of our email list at any time.

Can I get that wholesale?

If you are a retailer and are interested in carrying our designs, please email natalia@taliespi.com

Jewelry care

Our jewelry is intended to wear day and night! From working out, showering, sleeping, and day-to-day tasks, we recommend you wear your stax! Please note excessive perfume and lotions close to the skin may cause tarnishing of metals. 

In the rare event that your jewelry breaks, we offer restringing services within one year of purchase. Please note, shipping and restringing fees apply.

Materials used

We craft our pieces by hand using a variety of rare and precious metals and stones to create a one-of-a-kind piece every time. Any gold filling you see used in our product is 14k filled, and we use authentic Swarovski crystals.