FAQ | Custom Orders, Shipping, Returns & Jewelry Care
Frequently Asked Questions (FAQ)
Got a Question? We’re Here to Help!
If you have a question or comment, don’t hesitate to reach out! You can chat with us directly or email us at info@taliespi.com. We're always happy to assist!
Do You Create Custom Orders?
Absolutely! We love crafting custom orders tailored to your unique style. Please email us at info@taliespi.com to discuss your ideas. Please note that all custom orders are considered final sale and cannot be returned.
What Are Your Shipping Methods?
Each order from Tali Espi Designs is handmade with love and care. Typically, our standard orders ship within 3-5 business days, while custom orders take a bit longer, shipping out within 1-3 weeks. Once your order is processed and shipped, you will receive a confirmation email with tracking details. We ship all orders via USPS or UPS to ensure timely and safe delivery.
What Is Your Return Policy?
At Tali Espi Designs, we strive for 100% customer satisfaction. We accept returns of unused or defective merchandise for store credit only, within 14 days of purchase. To be eligible for a return, you must provide the original receipt and packaging.
Please be aware that the buyer is responsible for return shipping costs, and all returns require prior authorization. If you used a discount code for your original order, that code cannot be applied to any exchanges. To obtain a return authorization, please email natalia@taliespi.com. Upon receiving your authorization, we will provide specific shipping instructions.
Please note that we do not offer free returns or exchanges; the customer will cover postage if the item is not faulty or defective. All exchanges must also be initiated within 14 days of purchase. Allow 3-5 business days after your order has been delivered for your refund, store credit, or exchange to be processed.
Important: We reserve the right to refuse any return that does not meet our criteria. Additionally, all custom sizing and custom orders are FINAL SALE and cannot be refunded or exchanged.
How Do You Protect My Privacy and Security?
Your privacy is extremely important to us. We are committed to safeguarding your personal information, treating it with the same care as we would our own. We do not share your information with third parties for any purpose.
If you sign up for our mailing list, we will occasionally send you updates about Tali Espi events and promotions. You can opt-out of our email list at any time.
Can I Purchase Your Jewelry at Wholesale?
If you are a retailer interested in carrying Tali Espi Designs, we’d love to hear from you! Please email natalia@taliespi.com for more information on wholesale opportunities.
How Should I Care for My Jewelry?
Our jewelry is designed for daily wear, so you can enjoy your pieces day and night! Whether you’re working out, showering, sleeping, or going about your daily tasks, we recommend wearing your jewelry with confidence. However, please note that excessive exposure to perfumes and lotions may cause tarnishing of metals.
In the rare event that your jewelry breaks, we offer restringing services within one year of purchase. Please note that shipping and restringing fees will apply.
What Materials Do You Use?
At Tali Espi Designs, we handcraft our jewelry using a variety of rare and precious metals and stones. Each piece is designed to be unique, ensuring that you receive a one-of-a-kind creation every time. Our gold-filled items use 14k gold fill, and we proudly incorporate authentic Swarovski crystals in our designs.
Why Choose Tali Espi Designs?
When you choose Tali Espi Designs, you are not just purchasing jewelry; you are investing in a piece of art that tells a story. Our commitment to quality craftsmanship and customer satisfaction sets us apart in the jewelry industry. We believe that every woman deserves to feel special and empowered through our beautiful creations.
Whether you’re looking for stunning permanent bracelets or exquisite gold jewelry, we invite you to explore our collections and discover the perfect piece that resonates with your style.
Our Commitment to Quality
Our dedication to quality is what sets us apart as Chicago's top permanent bracelet vendor. We take pride in knowing that our customers can trust the craftsmanship behind every piece we create. Here’s why our jewelry stands out:
Quality Materials:We believe that the foundation of exceptional jewelry lies in the materials used. Our 14K Gold Filled and Rose Gold Filled options are not only beautiful but also resistant to tarnish, ensuring your jewelry remains stunning over time. The same goes for our Sterling Silver Filled pieces, which offer a brilliant shine that lasts. The addition of Swarovski Crystals and Gemstones elevates our designs, giving you a touch of elegance in every piece.
Affordable Luxury:At Tali Espi Designs, luxury should be accessible to everyone. We understand that jewelry can sometimes feel like a luxury reserved for special occasions, but we believe you deserve to indulge in beautiful pieces every day. That’s why we offer chic, luxurious designs at prices that won't break the bank, allowing you to enjoy high-quality jewelry without the high price tag.
Handmade with Love:Each piece in our collection is handmade, reflecting our commitment to craftsmanship and attention to detail. Our artisans pour their hearts into every creation, ensuring that each item is not only a beautiful accessory but also a labor of love. This personal touch makes our jewelry truly special, allowing you to wear something unique that embodies artistry and passion.
Versatility:One of the hallmarks of our designs is their versatility. We understand that personal style varies from person to person, which is why our jewelry caters to a wide range of tastes. Whether you’re looking for a nostalgic piece that evokes cherished memories or a modern design that complements your current wardrobe, you’ll find something that speaks to you in our collection.
Customer Satisfaction:Our customers are at the heart of everything we do. We prioritize your happiness and satisfaction, providing excellent service from the moment you reach out to us. Our team is always ready to assist you, whether you have questions about our products or need help placing an order. We want every customer to feel valued and appreciated, which is why we strive to ensure that each piece meets our high standards.